Delivery Information


Product Availability and Delivery Policy

When you make a purchase with us legal obligations arise and your right to refund of monies paid in any way agreed by us are limited by our terms & conditions. Please do not make any purchase through this site unless you have read, understand, and agree to all our terms and conditions. Once payment has been made, it is deemed that you have read and understood the terms and conditions for your purchase. If you have any queries please contact us before making any purchase for any product through this website.

Product Availability and Out Of Stock Scenario (Backorder Items)

We do not physically hold stock of all the products listed on our website. We carry some of the products and others we get in for you. We can’t guarantee that the product you order will be in stock with either ourselves or with our suppliers at the time of order. Please feel free to contact us to enquire about stock availability prior to placing your order.
Lead time is dependent on stock availability. Should the stock be available at our store, we will endeavor to dispatch your order the same day provided payment reflects in our bank account or on Payfast as specified on the order confirmation. Should the product not be in stock please allow approximately 6 weeks for delivery.
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Steadypower will endeavor to contact you and provide a revised shipping schedule?
We reserve the right to cancel your order even if payment has been made should the product not be in stock with Steadypower or our suppliers. Should we cancel your order we will offer you a choice of either placing the product(s) on back order (price is subject to change and exchange rate fluctuations), a credit on your account, or an immediate refund in full. In the case of an immediate refund on an EFT payment, funds may only reflect in your account a day or two following the actual refund – this is beyond our control. In the case of an immediate refund on a credit card purchase, funds may take up to 10 days to reflect back in your account following the actual refund – this is beyond our control.
Where you agree to have your products placed on backorder you are hereby informed that the date the goods are expected to arrive is subject to change due to circumstances beyond our control as well as the price is subject to change due to circumstances beyond our control and subject to exchange rate fluctuations which are beyond our control. Should the price change, Steadypower will inform you and you will have the choice to either pay in the difference or elect a credit on your account or an immediate refund in full.

Delivery Charges

The price of products advertised on the website excludes delivery charges which are additional unless stated otherwise.

Delivery charges will be calculated and presented to you during the checkout process. These delivery charges as calculated by the Steadypower online shopping system during checkout are only applicable to major centers and do not sufficiently cover the cost of deliveries to outlying areas, plots, hospitals, universities, shopping centers, and other non-residential type properties. Delivery charges as calculated by the online shopping system are therefore subject to change and we reserve the right to re-quote you on delivery should the actual cost of delivery exceed the online shopping system generated quote. Should the delivery costs change, Steadypower will inform you and you will have the choice to either pay in the difference or cancel your order which if paid for already will entitle you to elect a credit on your account or an immediate refund in full. In the case of an immediate refund on an EFT payment, funds may only reflect in your account a day or two following the actual refund – this is beyond our control. In the case of an immediate refund on a credit card purchase, funds may take up to 10 days to reflect back in your account following the actual refund – this is beyond our control.
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment reflects in our bank account.